ASL Video Script: Know Your Rights – Interpreting Services Under the ADA 

Hello! This video is for Deaf and Hard of Hearing people. Do you need an interpreter at a doctor’s office, school, court, or restaurant? You have rights under the ADA—the Americans with Disabilities Act. 

Let’s break it down. 

Title II – Government Services 
This includes places like public schools, courts, hospitals, and other government offices. 

You have the right to: 

• Communication that is just as effective as for hearing people 

• A qualified interpreter or other aids when needed 

• Your preferred way to communicate, like ASL 

• Free interpreter services—they cannot charge you 

• They can only say no if it causes serious difficulty or cost (called “undue hardship”) 

Title III – Businesses and Nonprofits 
This includes restaurants, hotels, stores, and doctor’s offices. 

You have the right to: 

• Effective communication 

• Your preference matters, but they don’t have to follow it exactly 

• They cannot use unqualified people (like family members) as interpreters 

• They cannot charge you for interpreter services 

What You Can Say 
Here are examples of what you can say when asking for an interpreter: 

• “I need a qualified interpreter to understand important information.” 

• “Under the ADA, you must provide effective communication.” 

• “I prefer ASL and need a qualified interpreter, not written notes.” 

• “You cannot charge me for this service.” 

What If They Say It’s Too Hard or Expensive? 

• They must prove it’s a serious difficulty or cost 

• They must try other options that still work for you 

• They must explain their decision in writing